frequently-asked questions

can I buy online on this website?

this site is currently non-transactional. you can view all the product details online but you can only purchase in store and online on sephora, hudson’s bay and beauty boutique.

where is my nearest store?

you can find your nearest store by using our store locator here

i’m having trouble using your website

we are always striving for accuracy and truly appreciate your feedback. please let us know about any errors you may encounter by emailing

how do i return an order i’ve purchased in store?

please contact us by emailing and we will explain the process to you.

my skin feels sensitive after using a product, who should i tell?

please allow us to personally assist you by emailing please do not discard the product that may have caused this sensitivity.

does philosophy test on animals?

we absolutely do not conduct animal testing with philosophy products. we are fully committed to using alternatives to animal testing to ensure the safety of our products.

can’t find the answer to your question?

please contact us by emailing your question.